Installation process

Make every handoff visible before work starts.

Solar, battery, commercial, and build-overlap work all need the same discipline: understand the site, expose the assumptions, confirm the handoff, then deliver with a support path.

Technician reviewing an installation plan on site
Operating standardReview / scope / prepare / deliver / hand over.
First responseProperty, goal, timing
Before bookingScope, assumptions, constraints
After deliveryRecords, monitoring, support

Decision path

Each stage should answer one practical question.

The process is useful only when each step reduces uncertainty before the next one starts. This is the same operating logic across solar, battery, commercial, and build-overlap work.

01

First read

Use the enquiry to understand the property, bill, site type, scope, timing, and whether this is solar, storage, commercial, build, or overlap work.

Enquiry read
02

Reality check

Check roof, access, switchboard, usage, tenancy, approvals, product pathway, and anything that could change cost or timing.

Constraint list
03

Scope and options

Turn the first review into a clear recommendation with assumptions, inclusions, exclusions, and items that still need confirmation.

Comparable scope
04

Book and prepare

Confirm product availability, site access, install timing, safety requirements, customer responsibilities, and any shutdown or renovation constraints.

Ready-to-book plan
05

Install or deliver

Complete the agreed work with practical coordination around the home, business, trades, weather, and handover requirements.

Coordinated delivery
06

Handover and support

Provide product records, monitoring access, warranty notes, completion checks, and the next support path.

Support path

Different work, different checks

The lane changes, but the handoff discipline stays the same.

A homeowner should be able to see what is checked, what is included, what still depends on the site, and what records exist after delivery.

Residential solar

Bill, roof, shade, product pathway, STC assumptions, monitoring, and warranty records.

  • Bill and roof
  • Quote assumptions
  • Install handover

Battery and backup

Existing solar compatibility, battery location, backup expectation, commissioning, and monitoring access.

  • Existing equipment
  • Backup scope
  • Commissioning notes

Commercial solar

Operating hours, tariff structure, shutdown windows, roof access, load profile, and install staging.

  • Load review
  • Access plan
  • Staging notes

Build overlap

Renovation scope, roof or switchboard timing, approvals, trade sequence, and completion checks.

  • Scope boundary
  • Trade sequence
  • Completion checks

Delivery control

Good process is mostly about what cannot stay vague.

Assumptions are visible

Savings, product fit, access, timing, inclusions, exclusions, and items still needing confirmation are separated.

Handover is planned early

Monitoring access, product records, warranty notes, completion photos, and next support steps are treated as part of delivery.

Different work has different gates

Solar, battery, commercial, and building work share a process, but the checks change by site and scope.

Next step

Send the details that define the first review, not a generic package.

Tell us whether this is solar, storage, commercial, renovation, or a combined project so the first response follows the right checks.

Rebates, STCs, savings, battery suitability, building approvals, safety checks, and project requirements depend on the property, scope, location, products, and current rules.